Workstation ID is displayed at the bottom of the login screen.Ħ.After the user inserts the password, they can change their login password. If the administrator can not identify the affected workstation in the management console:ģ.The user must provide the Workstation ID to the administrator. The user needs to click the question mark icon on their login screen and then click the arrow icon next to the ".reset if using your Recovery Key." The user needs to contact the administrator to generate a recovery password.ģ.Based on the Recovery Index displayed on the user's screen, the administrator can provide the correct recovery password for the user.Ĥ.After the user inserts the password, they can change their login password. Workstation ID is displayed at the bottom of the EFDE pre-boot login screen.Ĥ.After inserting the correct Workstation ID, a Recovery password table appears.ĥ.Based on the Recovery Index displayed on the user's screen, the administrator can provide the correct recovery password for the user.Ħ.After the user inserts the password, they can change their FDE login password. If the administrator can not identify the affected workstation in the management console:ġ.Click Help -> Encryption recovery in the top bar of the management console.ģ.The user must provide the Workstation ID to the administrator. The administrator can perform this task in two ways: If the administrator can identify the affected workstation in the management console:ġ.Click Computer Details of the workstation in the management console.Ģ.Click Overview -> Encryption tile select Manage -> Restore Access -> Recovery Password.ģ.Based on the Recovery Index, which appears on the user's screen, the administrator can provide the correct recovery password for the user.Ĥ.After the user inserts the password, they can change their FDE login password. At this point, the user needs to contact the administrator who can generate a recovery password. The following command line works, but it repairs the existing product, it does not remove it: msiexec /i 'C:ProgramDataESETESET SecurityInstallereeant64enu. Do not do this if the Workstation is still encrypted.In this state, the user will see on their pre-boot login screen a warning "User is disabled." The user needs to press F1 to open the pre-boot login menu and select Password recovery. I have a batch file that I am creating to auto remove the following products: 1: ESET Management Agent. Selecting No will ERASE the EEE Server's record of all encryption data for this Workstation. After re-synchronizing the EEE Server, you will see a Resolve Encryption Discrepancy button on the top panel.After you have resolved the issue with the Windows installation, update the server status of the machine so that a new encryption command can be sent. To resolve this discrepancy, follow these instructions. This is because the EEE Server thinks the Workstation is encrypted, however the Workstation has been decrypted using the ESET Encryption Recovery utility. Updating the ESET Endpoint Encryption Serverĭecrypting a Managed Workstation outside of Windows will result in an Encryption Discrepancy. After the computer has been successfully decrypted, press Ok and then Shutdown. Right-click the ESET Endpoint Encryption (EEE) icon, and select Full Disk Encryption Full Disk Encryption. Make sure that you let the process complete and DO NOT shut down or power the machine off. Solution Log in to the PC as the Admin user.
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